Findings

Diagnosis

A room that empties. A margin that slips. A team running on empty. A regular who stops showing up. Most restaurateurs sense something is breaking long before they can name it. These diagnostics start from those faint signals — the ones you pick up between two services — and turn them into something legible, locatable. No fixes here: just understanding where it's breaking, and with what precision.

Read the room

A room that's slipping: reading the right signals

A room emptying out almost never has a single cause. Before touching the menu or the prices, learning to read the right signals — week over week, lunch versus dinner, the words in reviews — changes the diagnosis, and therefore the lever to pull.